Frequently Asked Questions
Everything you need to know about Pillar & Post. Can't find what you're looking for? Email us.
Getting started & pricing
How long is the free trial?
Your trial lasts 14 days from the moment you sign up. No payment details are required to start — just your name, company name, and email address. You get access to everything on our eco plan from day one.
What plans are available?
We offer two plans. Eco at £10/month gives you a professional recruitment website with up to 9 live job adverts, direct email application delivery, and site analytics. Agency at £20/month raises that to 99 live jobs and adds the ability to connect your own domain name. Both plans are billed monthly with no minimum term.
Are there any setup fees or long-term contracts?
None. You pay monthly, you can cancel anytime, and there are no setup or exit fees. You won't be locked in to anything.
Can I upgrade or downgrade my plan?
Yes. You can switch plans at any time from your dashboard. Changes take effect immediately.
How your website works
What web address will my site have?
When you sign up, your site is created at yourcompanyname.pillarpostweb.com. This is live immediately and works from day one — you can share it with candidates and clients straight away. On our agency plan you can connect your own domain. This may take up to 48 hours to start working.
Can I use my own domain name, like www.smithrecruitment.co.uk?
Yes, on the Agency plan. You'll need to own the domain already — you can buy one from providers like GoDaddy, Namecheap, or Cloudflare if you don't have one yet. Once you have it, the process takes about 10 minutes: you add a small piece of text to your domain settings so we can verify you own it, then point it at your Pillar & Post site. We walk you through every step in your dashboard. SSL (the padlock in your browser) is handled automatically at no extra cost via Cloudflare. This connection can take up to 48 hours to come in to effect.
Do I need to know anything technical to set up a custom domain?
No. Your dashboard explains each step in plain English. If you get stuck, email us and we'll help.
Can I customise the look of my site?
Yes. You choose a template when you sign up and can change your colours, fonts, logo, hero image, and all the text from your dashboard. Changes are reflected on your live site immediately after saving.
Does Pillar & Post handle my email?
No. Pillar & Post manages your recruitment website — it does not provide or manage email addresses. If you want an email address at your own domain (e.g. [email protected]), you'll need to set that up separately with your domain provider or a service like Google Workspace or Zoho Mail. Applications from your site are forwarded to whatever email address you provide — it doesn't need to match your domain.
Job applications
How do I receive applications?
Applications are emailed directly to you the moment a candidate submits. The email includes the candidate's name, contact details, an optional covering note, and their CV if they attached one. You can reply directly from your inbox — the candidate's email address is set as the reply-to. You do need to ensure that you keep your email address up to date and maintain your inbox.
Where are applications sent?
By default, applications go to the email address you registered with. You can update this in your dashboard settings at any time, and you can set a different email address per job if you want applications for specific roles to go elsewhere.
Are applications stored anywhere?
Applications themselves are not stored — they are forwarded to you by email only. As a safeguard against email delivery failures, CVs are held securely on our servers for up to 72 hours after submission. After that they are permanently deleted. They are never shared with anyone. If you believe an application email may not have arrived, contact us within 72 hours and we can retrieve the CV for you.
Can I limit who can apply?
The application form is open to anyone who visits your site. Pillar & Post does not screen or filter applicants. You can close a job at any time by saving it as a draft, which hides it from your public site immediately.
Your data & GDPR
Who owns my data?
You do. Your job listings, company profile, and any content you create on Pillar & Post belongs to you. We do not use your data for advertising or share it with third parties for marketing purposes.
Is Pillar & Post GDPR compliant?
Yes. Pillar & Post is operated by SwiftSparrow Ltd, a UK-registered company. We are registered with the ICO (the UK data regulator). Your data is stored on servers in the United States with providers who are covered by Standard Contractual Clauses, which is the legal basis for transferring personal data outside the UK under UK GDPR.
Are candidate CVs stored?
Only temporarily. CVs are held for up to 72 hours as a safety net, then permanently deleted. They are never used for any purpose other than delivery to you. You should disclose this storage in your own privacy policy, which you can publish on your Pillar & Post site.
Can I download all my data?
Yes. Your dashboard includes a "Download my data" option that exports all your job listings, company profile, and policies as a ZIP file. We recommend doing this before cancelling your account.
What data does Pillar & Post actually hold about me?
We hold the minimum necessary to run the platform: your company name, email address, the content you create (jobs, profile, legal pages), and your subscription status. We do not hold payment card details — those are stored securely by Stripe, our payment provider. Pillar & Post never sees your card number.
Is my data kept separate from other customers?
Yes, completely. Every Pillar & Post customer has their own isolated section of our database. Your job listings, candidate data, and company information cannot be seen by, or mixed with, any other customer's data — even in the event of a technical error. This is a core part of how the platform is built, not just a policy.
Cancellation
How do I cancel?
From your dashboard, go to Account Settings and click "Cancel my account". You'll be asked to type your company name to confirm. Cancellation takes effect immediately.
What happens to my data when I cancel?
We want to be upfront about this. When you cancel, you have a 7-day grace period during which you can change your mind and reactivate your account. If you don't reactivate within 7 days, all your data — your site, job listings, company profile, and any candidate data — is permanently and irreversibly deleted from our systems. We do not keep backups of deleted accounts. We recommend downloading your data before cancelling.
Can I reactivate after cancelling?
Yes, within the 7-day grace period. Log back in to your dashboard and click "Keep my account". After 7 days, deletion is permanent and the account cannot be recovered.
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